Delivery
We deliver to the United Kingdom. Orders are prepared within two working days by our fulfilment partner in the EU and sent by tracked delivery. Expect your parcel four to seven working days after dispatch. You will receive a tracking link by email as soon as it leaves.
The delivery charge is shown at checkout before you pay. [TODO Elmir: confirm the retail delivery price and whether orders above a threshold ship free.]
Prices include UK VAT. For orders up to £135 there are no customs duties or extra fees to pay on delivery.
Changed your mind
Under the Consumer Contracts Regulations 2013 you can cancel your order up to 14 days after the day you receive it. Email us within that period, then send the product back within 14 days of telling us. We refund the product price and the standard delivery charge within 14 days of receiving the return. Return postage is paid by you unless the product is faulty.
Because this is a skincare product, we can only accept returns of unopened bottles with the seal intact. This is the hygiene exception in the same regulations. It does not affect your rights if the product is faulty.
Faulty or damaged
If your order arrives damaged or the product is faulty, email us with your order number and a photo. We will send a replacement or refund you in full, including postage, under the Consumer Rights Act 2015.
Contact: [TODO Elmir: contact email]
How to cancel
Email us with your order number and the words “I hereby give notice that I cancel my contract of sale for the following goods”, along with the date you ordered and the date you received the parcel. You may use those words or any other clear statement. We will confirm receipt by email.
Return address: [TODO Elmir: the address returns should be sent to. This must be a real address you can receive post at, and it must be given before a customer posts anything back.]